1. General provisions
1.1. These rules for the purchase/sale of goods (hereinafter – the Rules) are a legal document binding on the Parties, which sets out the rights, obligations and liability of the Buyer and the Seller when the Buyer purchases goods in the online shop.
1.2. The Seller reserves the right to change, amend or supplement these Rules at any time, taking into account the requirements established by law. The Buyer is informed of any changes on the website of the UAB Joksita online shop. When the Buyer shops in the online shop, the Rules in force at the time the order is placed apply.
1.3. The following have the right to purchase in the online shop:
1.3.1. Natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
1.3.2. Minors aged 14 to 18, only with the consent of their parents or guardians, except where they are entitled to dispose of their own income independently;
1.3.3. Legal entities;
1.3.4. Authorised representatives of all of the persons listed above.
1.4. By approving the Rules, the Buyer also warrants that, in accordance with point 1.3. of the Rules, they have the right to purchase goods in the UAB Joksita online shop.
1.5. The contract between the Buyer and the Seller is deemed to be concluded from the moment when the Buyer, having filled the shopping basket in the UAB Joksita online shop, specified the delivery address, chosen the payment method and read the Seller's Rules, clicks the "Confirm order" button (see point 5. "Ordering of goods, prices, payment procedure and terms").
1.6. Every contract concluded between the Buyer and the Seller is stored in the UAB Joksita database.
2. Privacy policy and personal data protection
2.1. The Buyer can order goods in the UAB Joksita online shop:
2.1.1. By registering in the UAB Joksita online shop – entering the data requested during registration;
2.1.2. Without registering in the UAB Joksita online shop.
2.2. When ordering goods in the ways provided for in point 2.1. of the Rules, the Buyer must enter, in the relevant information fields provided by the Seller, the Buyer's personal data necessary for the proper fulfilment of the order: first name, surname, exact delivery address, telephone number and email address.
2.3. By approving these Rules, the Buyer agrees that the Buyer's personal data provided in point 2.2. may be processed for the purposes of selling goods/services in the UAB Joksita online shop, analysing the Seller's activities and direct marketing.
2.4. By agreeing that the Buyer's personal data may be processed for the purpose of selling goods/services in the Seller's online shop, the Buyer also agrees that information messages necessary for fulfilling the order may be sent to the email address and telephone number provided by the Buyer.
2.5. When registering in the UAB Joksita online shop and ordering goods, the Buyer undertakes to keep their login details safe and not to disclose them to anyone.
2.6. The Buyer agrees that the personal data they voluntarily provide in the registration form will be processed in accordance with these Rules.
2.7. The Buyer has the right to access their personal data and the right to request that incorrect, incomplete or inaccurate personal data be corrected, blocked or deleted by writing an email to UAB Joksita at info@joksita.lt or by calling +370 614 11652. In such a case, the Seller must fulfil the Buyer's request without delay and no later than within 5 working days.
2.8. The Buyer has the right to obtain information on the sources from which and the type of personal data that has been collected, the purpose for which it is processed, and the data recipients to whom it is provided and has been provided during at least the last year.
2.9. The Buyer has the right to request that their personal data be corrected or destroyed, or that the processing of their personal data, except for storage, be suspended where the data is processed in breach of the law.
2.10. The data controller recognises and respects the right to privacy of every Buyer who registers in the UAB Joksita online shop. The data controller collects and uses the Buyer's personal data (name or first name and surname, address, telephone number, email address and other information provided in the online shop registration form) to process orders for goods or services or to fulfil other contractual obligations undertaken. When placing an order or registering, the customer agrees to the rules for the purchase and sale of goods, point 2.3. of which states that by approving these Rules the Buyer agrees that the personal data provided by the Buyer may be processed for the purposes of selling goods and services in the UAB Joksita online shop, analysing the Seller's activities and direct marketing. This also includes sending advertising and information messages; by registering, the Buyer agrees to receive newsletters and similar material, which the Buyer has the full right to opt out of.
2.11. The data controller undertakes not to disclose the Buyer's personal data to third parties, except to the data controller's partners providing delivery of goods or other services related to the proper fulfilment of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure established by the laws of the Republic of Lithuania.
2.12. Personal data is processed using secure means that protect it against unlawful destruction, disclosure or other unlawful actions.
2.13. The personal data of persons who have consented to their data being used for direct marketing purposes is stored in the active database and used for direct marketing purposes for 2 years. The Buyer's data is stored for 2 years from the last purchase. After this period, the customer's data is (automatically) destroyed. The automatic destruction of personal data is supervised by a responsible person.
3. Rights and obligations of the Buyer
3.1. The Buyer has the right to purchase goods in the UAB Joksita online shop in accordance with the procedure set out in these Rules and in other information sections of this online shop.
3.2. The Buyer has the right to withdraw from the contract for the purchase/sale of goods with the UAB Joksita online shop by notifying the Seller in accordance with the instructions in point 8. of these Rules – return of goods and money – no later than within 14 (fourteen) days from the date of delivery of the item, except in cases where the contract cannot be withdrawn from under the laws of the Republic of Lithuania (information on the website of the public institution "Vartotojų centras" https://www.vartotojucentras.lt/istatymas.php?id=1038, "Specifics of returning and exchanging non-food goods", point 18).
3.3. The Buyer may exercise the right provided for in point 3.2. of the Rules only if the item has not been damaged, its appearance has not substantially changed and it has not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer's registration form changes, the Buyer must update it without delay.
3.6. The Buyer undertakes not to transfer their login details to third parties. If the Buyer loses their login details, they must immediately inform the Seller using the means of contact listed in the "Contacts" section (by phone/email).
3.7. By using the UAB Joksita online shop, the Buyer agrees to these Rules of purchase and sale and undertakes to comply with them and not to violate the laws of the Republic of Lithuania.
4. Rights and obligations of the Seller
4.1. The Seller undertakes to provide all conditions for the Buyer to properly use the services offered by the UAB Joksita online shop.
4.2. If the Buyer attempts to harm the stability and security of the Seller's UAB Joksita online shop or breaches their obligations, the Seller has the right, immediately and without warning, to restrict or suspend the Buyer's ability to use the online shop or, in exceptional cases, to cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's right to privacy in respect of the Buyer's personal information provided in the registration form of the UAB Joksita online shop.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering of goods, prices, payment procedure and terms.
5.1. The Buyer can shop in the UAB Joksita online shop 24 hours a day, 7 days a week, unless the online shop is unavailable due to technical work.
5.2. The contract enters into force from the moment the Buyer clicks the "Confirm order" button and the Seller, having received the order, confirms it by sending a confirmation email to the email address provided by the Buyer.
5.3. Prices of goods in the UAB Joksita online shop and in the generated order are stated in euros, including VAT.
5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. Payment by a pre-filled form, by bank transfer via the secure OPAY payment system – by choosing one of the bank logos shown in the payment window, you pay without entering any additional data. When choosing such a link, the customer is redirected to their own bank's system, where it is enough to log in and confirm the payment of the final amount generated in the order for the selected goods. The order form is filled in automatically, and in this case the Seller is informed of successful payment immediately, regardless of the online banking system used and/or the time of day. This speeds up the preparation, dispatch and receipt of the goods. Lower transfer fees apply when paying via the OPAY payment system. A customer paying in this way is subject to all conditions, privileges and rules applied by the intermediary OPAY. More information at www.opay.lt
5.4.2. Payment by ordinary bank transfer – this is prepayment, where the Buyer makes a local payment transfer directly to the UAB Joksita Swedbank AB bank account. The details for the transfer are provided before the order is confirmed and are also stated on the proforma invoice and the VAT invoice. A customer who does not use online banking can print the invoice and make the transfer at their bank branch. In the "Payment purpose" field of the payment form, the Buyer must state the order number provided in the order confirmation email. Bank fees for transferring money to the UAB Joksita Swedbank AB account are not included in the customer's invoice for the goods. The Seller is not responsible for the application and/or amount of such fees. Before making a bank transfer, make sure that you have confirmed the order and received the confirmation email; otherwise the order is not registered in the system. Please note! When paying in this way, funds are credited only according to the standard procedure of your online banking provider (your bank), and transfers are credited only at certain intervals on certain days. A customer paying in this way must be familiar with the duration and accuracy of fund transfers under the rules of their bank; in this case the Seller is not responsible for the time it takes to credit the funds, and fulfilment of the order begins only once the funds appear in the UAB Joksita Swedbank AB bank account.
5.4.3. Payment in cash to the courier on delivery – if the Buyer chooses courier delivery when ordering, payment can also be made when receiving the goods, to the courier handing them over. This service is free of charge.
5.4.4. Payment by bank card to the courier on delivery – if the Buyer chooses courier delivery when ordering, payment can also be made by bank card when receiving the goods. This service is free of charge.
5.5. A Buyer who has chosen payment by bank transfer undertakes to pay for the goods without delay, as the parcel is prepared and the dispatch period starts to run only after payment for the goods has been received.
5.6. The Seller issues the Buyer an electronic invoice; the proforma invoice is received at the specified email address immediately after the order is confirmed. The final invoice is issued after payment; a paper copy of this invoice is handed over together with the goods, and an electronic copy is sent by email.
6. Delivery of goods
6.1. The delivery price is 9.99 € incl. VAT per order, regardless of the quantity, weight or size of the goods ordered. It is shown in the shopping basket. Delivery is made to the address specified by the Buyer anywhere in Lithuania, except the Curonian Spit. When ordering goods to the Curonian Spit, please contact us by email and we will inform you of the delivery price in your particular case.
6.2. A Buyer who has chosen delivery when ordering undertakes to specify the exact place of delivery.
6.3. The Buyer undertakes to accept the goods personally. If the Buyer cannot accept the goods personally and the goods have been delivered to the specified address, the Buyer has no right to make claims against the Seller regarding delivery of the goods to the wrong person.
6.4. All goods are delivered by the Venipak service to the address specified in your order information.
6.5. For your convenience, parcels are delivered to customers on working days in three time slots.
6.5.1. If the customer wishes to receive the goods urgently, the customer must contact the Seller and discuss additional delivery options. The Seller may deliver the goods personally for an additional fee. To receive the goods in other ways, please contact customer service tel. +370 614 11652, info@joksita.lt
6.6. It is not possible to specify an exact time for the courier to deliver the order (except where the Buyer makes a separate delivery arrangement with the Seller under point 6.5.1 of these Rules).
6.7. The estimated delivery time in days is stated in each product description.
6.8. If the goods are in stock, we deliver within 1–3 working days. If the goods are not in stock, the delivery time is agreed with the Buyer individually. The Buyer also agrees that, in exceptional cases, delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to contact the Buyer without delay and agree on the terms of delivery.
6.9. When goods are delivered from warehouses in other countries, delivery may take longer; the delivery time is communicated individually in each case.
6.10. If an item is delivered under an individual order, individually agreed delivery times apply. Delivery times for individual items may vary.
6.11. Ordered goods are always delivered in a single shipment, and the Buyer is informed individually about delivery times for different goods. At the customer's request, several ordered items may be delivered in separate shipments for an additional standard delivery fee in accordance with point 6. of these Rules.
6.12. In all cases, the Seller is released from liability for breach of delivery deadlines if the goods are not delivered to the Buyer or are delivered late through the fault of the Buyer or due to circumstances beyond the Seller's control.
6.13. On delivery, you must check the external condition of the parcel while the courier is still present. If you notice even the slightest damage to the parcel, you must record your remarks about the damage or refuse to accept the parcel.
6.14. Once the parcel has been accepted and the manifest signed without remarks, the parcel is deemed to have been handed over in good condition, and in this case claims regarding external damage to the item will no longer be accepted. In any case, warranty obligations for the item remain in force.
6.15. In all cases, the Buyer must inform the Seller without delay if the parcel arrives in damaged packaging, if it contains goods that were not ordered or the wrong quantity, or if the item is incomplete.
6.16. In all cases, if the Buyer notices damage to the packaging on delivery, they must record remarks in the delivery document provided by the courier or draw up a separate report on the damage. The Buyer must do this in the presence of the courier. If this is not done, the Seller is released from liability to the Buyer for damage to the goods related to packaging damage that the Buyer did not note in the courier's delivery document.
6.17. For delivery of goods outside Lithuania, please contact us by email at info@joksita.lt and we will write to you personally about the delivery terms and price.
6.18. The delivery price of 9.99 € incl. VAT per order applies to all goods, including heavy and bulky items.
6.19. An additional fee applies without exception to deliveries to the Curonian Spit. When delivering a parcel to the Curonian Spit, we will contact you personally.
7. Quality of goods and warranties, warranty service
7.1. The details of each item sold in the UAB Joksita online shop are given in the product description next to each item. The goods are covered by the standard European Union 24-month warranty.
7.2. The Seller is not responsible if the colour, shape or other parameters of goods shown in the online shop do not match the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
7.3. For certain types of goods, the Seller provides a quality guarantee valid for a certain period, the specific term and other conditions of which are stated in the descriptions of such goods.
7.4. Where the Seller does not provide a quality guarantee for certain types of goods, the warranty provided for by the relevant legislation applies.
7.5. Directive 1999/44/EC, which applies throughout the EU, provides for a warranty period of no less than 24 months. In certain cases, the manufacturer may set a shorter or longer period. In such a case, the warranty period set by the manufacturer applies.
7.6. When submitting an item for warranty repair, a warranty service form must be completed.
7.6.1. The warranty service form must be completed and genuinely signed, and true and valid data must be provided in the form. If such data is not provided, or the form is not completed or signed, claims will not be accepted.
7.6.2. The warranty service form must be properly sent to the customer service email address info@joksita.lt and you must wait until customer service specialists contact you (within 5 working days). The subject of the email must state "Warranty Service" and the order number, e.g.: Warranty Service 12345. The order number is given on the invoice and in order-related emails and text messages.
7.6.3. Delivery of goods for warranty service is at the Buyer's expense. Goods for warranty service are collected by a courier ordered by UAB Joksita. After warranty service, an invoice is issued for the collection and return delivery; until it is paid, the repaired item is not returned to the Buyer.
7.6.3.1. Once warranty service has been ordered, UAB Joksita completes all the necessary documents related to transporting the item. The customer does not need to fill in, print, stick anything on packages or track anything. In the event of additional conditions or problems, UAB Joksita managers contact the customer personally.
7.6.3.2. The courier is called within 1–5 working days of receipt of the form. The courier usually announces their arrival by phone; the customer must prepare and pack the goods before the courier arrives.
7.6.4. The Buyer undertakes to pack the goods being transported properly and securely. UAB Joksita accepts no liability for damage incurred during transport of improperly packed goods returned for warranty service.
7.7. Warranty service is carried out by an authorised UAB Joksita service centre; the warranty inspection is carried out within 5 working days of receiving the warranty goods for repair.
7.8. Warranty repair is carried out within up to two weeks (ten working days); however, in the event of unforeseen circumstances, such as importing the necessary parts from the manufacturer, warranty repair may take longer, in which case the customer will be informed.
7.9. The manufacturer's warranty does not apply to parts of goods subject to natural wear and tear.
7.10. If a fault is found in an item that is not covered by the warranty and was caused by the user's fault and/or improper use, the customer pays for the repair of the fault, the parts needed to fix it and any additional work. The customer is informed of the charges, and any paid work is carried out only at the customer's request and with their consent. An invoice is issued for such work; until it is paid, the repaired product is not returned to the customer.
7.10.1. If a fault is found in an item that is not covered by the warranty and was caused by the user's fault and/or improper use, and the Buyer refuses the paid repair, the costs of returning the goods are paid by the Buyer.
7.11. If a major fault, damage due to a manufacturer's error, a manufacturing defect or any other non-conformity in quality requiring repair by the manufacturer is found in an item, the product is immediately replaced with a new one for the customer, regardless of how long the product has been used, provided the warranty period is still valid.
7.12. The customer always has the right to contact UAB Joksita and we will do our best to provide prompt assistance or the necessary information regarding the repair of the item. When contacting us, please state the order number, date of purchase, and the buyer's first name and surname or company name.
7.13. If an item is defective, you can return or exchange it within 14 calendar days from the date of purchase (receipt of the item) in accordance with section 8. of these Rules.
8. Return and exchange of goods and/or refunds
If you wish to cancel an order whose goods you have not yet received, or to withdraw from certain item(s) of an order that has not yet been fulfilled but has been paid for, and get your money back, please fill in this form. Otherwise, please follow the rules below:
8.1. Defects in goods sold are remedied and defective goods are exchanged or returned in accordance with the Rules for the Return and Exchange of Items approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 "On the approval of the Rules for the Return and Exchange of Items", except in cases where the contract cannot be withdrawn from under the laws of the Republic of Lithuania (where the contract concerns the sale of hygiene goods – bedding items; more information on the website of the public institution "Vartotojų centras" https://www.vartotojucentras.lt/istatymas.php?id=1038, "Specifics of returning and exchanging non-food goods", point 18). In all cases, money for returned goods is transferred only to the payer's bank account.
8.2. If the Buyer wishes to return item(s) under point 8.1. of the Rules, they may do so within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer by completing and sending the Seller the returns form.
8.2.1. The returns form must be completed and genuinely signed, and true and valid data must be provided in the form. If such data is not provided, or the form is not completed or signed, claims will not be accepted.
8.2.2. The returns form must be properly sent to the customer service email address info@joksita.lt and you must wait until customer service specialists contact you (within 2 working days). The subject of the email must state "Return of goods" and the order number, e.g.: Return of goods 12345. The order number is given on the invoice and in order-related emails and text messages.
8.2.3. Money is refunded to the bank account no later than within 10 working days; this period is counted from the day the goods are received back at the warehouse.
8.2.4. Return and/or exchange of defective goods is free of charge. Return of non-defective goods is at the Buyer's expense. Returned goods are collected by a courier ordered by UAB Joksita. The condition of returned goods is checked by the warranty service centre; if the returned goods are not defective, the cost of transporting the goods within Lithuania is deducted from the refund amount.
8.2.5. Once warranty service has been ordered, UAB Joksita completes all the necessary documents related to transporting the item. The customer does not need to fill in, print, stick anything on packages or track anything. In the event of additional conditions or problems, UAB Joksita managers contact the customer personally.
8.2.6. The courier is called for the next working day after receipt of the form. The courier usually announces their arrival by phone; the customer must prepare and pack the goods before the courier arrives.
8.2.7. The Buyer undertakes to pack the goods being transported properly and securely. UAB Joksita accepts no liability for damage incurred during transport of improperly packed returned goods.
8.3. When returning goods, the Buyer must comply with the following conditions:
8.3.1. The returned item must be in its original, undamaged packaging;
8.3.2. The item must not have been damaged by the Buyer;
8.3.3. The item must be unused and must not have lost its commercial appearance (labels intact, protective films not removed, etc.) (this point does not apply when a defective item is returned);
8.3.4. The returned item must be complete in the same way as when the Buyer received it;
8.3.5. The proof of purchase must be provided when returning the item.
8.4. The Seller has the right not to accept goods returned by the Buyer if the Buyer does not comply with the returns procedure set out in point 8.3.
8.5. When the wrong item and/or a defective item received is returned, the Seller undertakes to take back such goods and replace them with equivalent suitable goods.
8.6. If the Seller does not have suitable goods for replacement, the amount paid, excluding the delivery price, is refunded to the Buyer within 10 working days.
8.7. UAB Joksita has the unilateral right to deduct from the amount refunded to the customer the amount of an additional discount granted, if the customer used an additional offer discount and later cancelled (returned) at least one non-defective item from the offer to which the discount was applied.
8.8. Where the reason for returning an item is poor quality, UAB Joksita undertakes, at its own expense, to replace the item of inadequate quality with an item of adequate quality or to refund the money paid for the item. Goods of inadequate quality are exchanged or refunded in accordance with the "Rules for the Return and Exchange of Items" approved by Order No. 217 of the Minister of Economy of 29 June 2001.
8.9. If, during the warranty period, an item of inadequate quality purchased by the customer is replaced with a new item of adequate quality, the remaining warranty period applies to the replacement, i.e. the warranty period is not extended.
8.10. IMPORTANT! The returns procedure does not apply to: legal entities; products with individual customer modifications made to customer requirements or individual orders (for example, printing) that irreversibly alter their original commercial appearance; individually ordered goods; goods damaged by the customer; goods that do not meet the return standards listed above (damaged commercial appearance, signs of use or wear); goods returned after the 14-day return period. An exception applies to goods that do not meet the return requirements but are defective.
9. Liability of the Buyer and the Seller
9.1. The Buyer is fully responsible for the accuracy of the personal data the Buyer provides. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to claim compensation from the Buyer for direct losses incurred.
9.2. The Buyer is responsible for actions performed while using the UAB Joksita online shop.
9.3. A registered Buyer is responsible for transferring their login details to third parties. If the services provided by the UAB Joksita online shop are used by a third party who has logged in to this online shop using the Buyer's login details, the Seller regards this person as the Buyer.
9.4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and the Buyer's obligations, did not read these Rules, even though they were given the opportunity to do so.
9.5. If the Seller's online shop contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information there or the activities carried out, does not maintain or control those websites and does not represent those companies and persons.
9.6. In the event of damage, the Party at fault compensates the other Party for direct losses.
10. Marketing and information
10.1. The Seller may, at its own discretion, launch various promotions in the online shop.
10.2. The Seller has the right, unilaterally and without separate notice, to change the terms of promotions or to cancel them. Any change or cancellation of the terms and procedure of promotions applies only going forward, i.e. from the moment it is made.
10.3. The Seller sends all notices using the means of contact specified in the Buyer's registration form.
10.4. The Buyer sends all notices and questions to the telephone numbers or email addresses listed in the "Contacts" section of the Seller's online shop.
10.5. The Seller is not responsible if the Buyer does not receive information or confirmation messages due to internet connection or email service provider network failures.
11. Final provisions
11.1. These Rules for the purchase/sale of goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules are resolved by negotiation. If no agreement is reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
